At Achari Maa, customer satisfaction is our top priority. Since our products are perishable food items, we follow a strict but fair policy for refunds and cancellations.

1. Order Cancellation

  • Orders can be cancelled within 6 hours of placing the order, provided they have not yet been shipped.
  • Once the order is packed/shipped, cancellation requests cannot be accepted.
  • For cancellation, please contact us immediately at 📧 Email: care@acharimaadelights.com | 📞 Phone: +91-8505952519

2. Refunds

We offer refunds only in the following cases:

  • You received a damaged or defective product.
  • The product delivered was different from what you ordered.

Conditions:

  • The issue must be reported within 48 hours of delivery.
  • Clear photos/videos of the product and packaging must be shared with us for verification.
  • Upon approval, refunds will be processed to your original payment method within 7–10 business days.

For approved refunds, we will credit the refundable amount into the source account within 5-7 business days

3. No Refunds/Returns

  • Due to hygiene and food safety reasons, we cannot accept returns or issue refunds if the jar is opened, tampered with, or consumed.
  • Taste preference is subjective; refunds will not be provided for personal dislikes.

4. Replacement Policy

If eligible, we may provide a replacement product instead of a refund, depending on stock availability. All replacement orders are delivered within the standard delivery timeline, i.e 7-10 business days .

5. Contact Us

For refund or cancellation requests, please reach out to us:
📧 Email: care@acharimaadelights.com
📞 Phone: +91-8505952519